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Blue Key Parking is dedicated to enhancing customer satisfaction by introducing services,
workshops, evaluations, and surveys to find new strategies that help improve customer
satisfaction. Blue Key will also accept any suggestions that may be offered to help improve
employee morale, which will benefit both the customer and the company. To improve the
quality of services offered Blue Key will make any necessary changes to insure that the
customer is always satisfied, in hopes of continuing the customer relationship with the
company. We believe that customer satisfaction is the key factor to good business. Verbal
communication is essential as well as written communication. Evaluation questionnaires,
and customer suggestion surveys are very effective in meeting customer satisfaction
criteria. We will also provide a toll free information line to answer any questions, handle
any problems or complaints, and accommodate any special needs.
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SUPERVISION AND MONITORING PROGRAM
In each parking facility we will install a surveillance security system, which will allow our Memphis office to view and record live video of the entire
operation. We will also have on-the-field auditors visit the facility on a random basis to assure quality control at all times.
DAILY REVENUE COLLECTIONS
The daily revenue will be collected through the TickeTech revenue control system, which includes all hardware and software from the TickeTech
parking system. This revenue control system will enable our office and field auditors to have total control of all daily vehicles entering and exiting
the location.
MONTHLY REVENUE COLLECTIONS
Blue Key Parking uses an in house computerized billing and collection system for all our monthly customers. In the future our billing and
collection system will allow monthly customers to view their accounts, as well as pay their bill on-line.
QUALITY CONTROL PROGRAM
Blue Key Parking will, at all times, have a minimum of one manager at all parking facilities. The manager on duty will oversee all aspects of the
day-to-day operations of the facility as well as deal with any customer concerns or issues related to the said facility. In addition, all issues
involving the facility, its patrons and any other involved parties will be monitored and approved by one of the Corporate Principles to ensure the
highest level of service possible.
PERSONNEL
All Blue Key employees are required to be clean-shaven, speak English and in complete uniform, including a nametag. Our uniform consists of
black pants, black shoes, white shirt, and black tie.
Our staff will project an attractive professional image and operate a first class parking facility, which in turn enhances the properties image and
value.
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